One Stop Horse Shop ships most items via Australia Post. Shipping on the majority of products is weight-based and is automatically calculated at checkout (our website receives live shipping quotes direct from Australia Post). You can choose between regular or express post. These calculations are very accurate in most cases, however if our website overcharges you we will offer the difference back to you as a store credit or a refund - whichever you prefer.
If you are a local customer (Ballarat area) you may also choose to place your order online and pickup in store. Our website will automatically give you this option if you enter in a local address.
Obtaining a postage quote
Obtaining a postage quote is a very simple process.
Simply add the items to your cart that you wish to purchase, and click on "View cart". At the bottom of the shopping cart it will give you the opportunity to enter your postcode and state. Click the "calculate" button and your postage quote for various postage options will be displayed.
If you think our website is overquoting or if you get an error message please feel free to contact us for assistance.
Items that we hold in stock, will normally be shipped the next business day, if orders are placed before 12pm Midday (excluding public holidays). For orders placed after 12pm Midday, we still aim to get these shipped within 24 hours, but on occasions it may take up to 48 hours due to the high volume of orders we process each day.
Other items which need to be ordered through our suppliers may take between 2 and 10 business days to be shipped. Each product contains a written indication as to how long it will take for the item to be shipped out to you.
We are now CLOSED ON TUESDAYS (so our Smythesdale shop can be open at weekends) so this may impact your online order.
Please Note: One Stop Horse Shop ALWAYS strives to ship out orders as quickly as possible, and in a lot of cases will have less than a weeks turnaround on many items. However shipping timeframes displayed on each product are a rough guide only, and some items may take less or more time depending on availability.
Shipping may occasionally take longer than expected or indicated if our suppliers do not have stock on hand. In rare cases, products may be unavailable for an extended period of time. If this is the case, we will notify customers about the delay as soon as possible, and provide you with the option of waiting, or receiving a refund so you can source your items elsewhere.
Any delays, no matter how small, will be communicated to you as soon as possible. This is done primarily via email.
At One Stop Horse Shop we are committed to customer service, and aim to be honest, transparent and provide you with as much information as possible, to ensure a smooth online shopping experience.
You may return most new, unopened items within 30 days of delivery for a full refund (excluding clearance items from the 'Bargain Bin') if there is a problem with the product you receive. Should you change your mind about an item, refunds will be assessed on a case by case basis. The cost of shipping however in most cases cannot be refunded. We will however pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Should you have any queries in regards to returns please contact us.